Privacy policy

This Privacy Policy applies to all websites, mobile applications, and other digital platforms linking to or posting this Privacy Policy (each a "Platform") and operated by Horoscope.com, Inc. (collectively, "Horoscope.com", "we", "our", or "us"). This Privacy Policy describes how we use, store, disclose, and process information that we obtain about you through any of our Platforms, including information that we obtain through any offering or other service that we provide, in whole or in part, through any of our Platforms. If you are a resident of California, please also review our California Consumer Privacy Act Disclosures here. For purposes of the European Union ("EU") and United Kingdom ("UK") General Data Protection Regulation (the "GDPR") the data controller is Horoscope.com, Inc., with an office at 182 Howard Street #826, San Francisco, California 94105 USA. Please see Section 12 below for additional disclosures applicable only to users based in the EU and UK. PLEASE NOTE THAT BY USING OR ACCESSING ANY PLATFORM TO WHICH THIS PRIVACY POLICY IS POSTED OR LINKED, YOU CONSENT TO THE TERMS OF THIS PRIVACY POLICY.

1. What types of information do we collect and how do we collect it?When you use or access any of our web or mobile sites (known as "Platforms"), we may collect a variety of information about you and others, as described below. This information includes, but is not limited to, information about you which is in a form that permits us to identify you (your "personal data").

a) Personal Data About You That We Collect Via Technology.

When you use or access any of our Platforms, we may ask you to provide us with certain personal data, for example: your name, username, email address, telephone number, current and previous mailing addresses, credit or debit card or PayPal account information, payment address, other financial account number, social security number or tax identification number, driver's license number or other government issued identification number (or a copy of your driver's license or other government issued identification card), date of birth, time of birth, birth location, gender, login, PIN, password, account preferences, and time zone. You may be asked for this information at certain times when interacting with our Platforms, such as when registering to be a user of any of our services, when making a purchase through any of our Platforms, or when filling out a form or survey or participating in a promotion through our Platforms.

b) Personal Data About You That We Collect Via Technology.

When you use or access any of our Platforms, we may also collect certain personal data through automated means, for example: your mobile phone number, unique device ID, device type, machine ID, advertising ID, geolocation information, computer and connection information, browser type, Internet Protocol ("IP") address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and date and time stamps for your visits. We also may collect any telephone number from which you contact us, or from which you place a call to another user through our calling feature on any of our Platforms. (If you call any user or other person directly – that is, not through the calling feature on any of our Platforms – your telephone number may be obtained by the person called.)

We may monitor or record your live telephone conversations with other users through the Platform for operational purposes, including for quality assurance purposes and in furtherance of making certain services available to you.

c) Information About You That We Collect From Others.

When you use or access any of our Platforms, we may also collect your name and email address from your friends who suggest to us that you may wish use one of our Platforms. If we receive this personal data about you in this way, we will contact you to let you know that you have been recommended to us. If you do not respond to our outreach or you ask us to delete your personal data, we will do so.

When you use or access certain of our Platforms, we may also collect your name, address, phone number, and geolocation information from other third parties, such as identity verification vendors which we engage. We may also obtain information about you from our affiliates when you use their services (see Section 4.B below).

2. How do we use information collected about you?Our primary purpose in collecting information about you in connection with your use of our Platforms is to provide you or connect you with products, services, information, and users that match your interests and preferences. However, we may use such information collected about you for a variety of commercial purposes. Without limitation, we may use such information to:

  • enable your participation in activities on our Platforms;
  • provide our offerings and services to you;
  • confirm your identity;
  • enforce our Platform policies and terms of service, and investigate potential violations of such policies or terms;
  • fulfill an order that you place through any of our Platforms, including to process payment for any purchase made through any of our Platforms;
  • respond to inquiries that you may have about any of our Platforms or services;
  • administer your account on any of our Platforms;
  • display content based upon your interests;
  • enable you to search information on our Platforms;
  • list in our search and directory services any users who provide services through one of our Platforms;
  • contact you regarding customer service and customer surveys;
  • conduct other marketing and commercial activities;

We may also use information about you that we collect in connection with your use of our Platforms for security, administrative, and legal purposes (including to detect, prevent, or otherwise address fraud, security, or technical issues).

For users located in the USA (excluding the Commonwealth of Virginia and the States of Colorado and Connecticut), we may use your personal data for the purposes of training artificial intelligence (AI) models. For example, when you chat with psychics/advisors or other users on our Platforms, we may use these conversations to develop new products, services, and tools utilizing AI. We will not use personal data of users located in the EU, UK, Virginia, Colorado, Connecticut or any jurisdiction in which such use is not permitted under applicable law for these purposes.

3. How long do we maintain your personal data?We will store your personal data for no longer than is necessary for the purpose for which such personal data is processed. Please note, however, that we may retain and use your personal data as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements and rights, or if it is not technically and reasonably feasible to remove such information from our databases, which means that we may retain and use your personal data as necessary after you stop using our Platforms. Subject to the foregoing, we will endeavor to delete your personal data promptly upon your written request.

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